Privacy Policy – PRED Care

This Privacy Policy applies to the access and use of the PRED Care mobile and web applications ("Platforms") operated by PRED Solutions. PRED Care is designed to help patients book appointments, consult doctors, and manage health records securely.

1. Consent

By accessing or using the PRED Care app, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the app.

2. Information We Collect

Personal Information

• Name
• Mobile number
• Email address
• Age and gender (optional)

Health & Medical Information

• Appointment and consultation details
• Prescriptions
• Medical records and reports uploaded by you
• Follow-up notes and reminders

Device & Usage Information

• Device type and operating system
• Non-identifiable usage analytics

Location Information

Approximate location (city or region only) may be used to show nearby doctors or clinics. Location data is not stored or tracked in the background.

3. Use of Information

• Account registration and management
• Booking and managing appointments
• Enabling video, audio, and chat consultations
• Sharing medical data with your selected doctor
• Sending reminders and notifications
• Improving app performance and security

4. Data Sharing

Your personal and medical information is shared only with the doctor or clinic you have booked an appointment with. We do not sell or rent your data.

Third-Party Service Providers

Trusted third-party services may be used for cloud storage, video consultations, and notifications. All such providers follow strict data protection standards.

5. App Permissions

• Camera: Video consultations, profile photo, medical records upload
• Microphone: Audio and video consultations
• Storage: Upload and download medical records
• Notifications: Appointment and health reminders

6. Teleconsultation Recording

Doctors may record teleconsultation sessions for medico-legal purposes. You will be informed on the consultation screen if recording is enabled.

7. Data Security

All sensitive data is encrypted during transmission (HTTPS/TLS) and stored in encrypted form at rest. Reasonable security practices are implemented to protect your information.

8. Data Retention

Data is retained only as long as necessary for providing services or to comply with legal obligations. Users may request account deletion.

9. User Rights

• Access and review your personal data
• Update or correct information
• Withdraw consent and discontinue services
• Request account deletion

10. Cookies

Cookies may be used for analytics and functionality. You may disable cookies in your browser settings; some features may be affected.

11. Children's Privacy

PRED Care is not intended for children under 18 without parental consent.

12. Changes to This Policy

PRED Solutions may update this Privacy Policy from time to time. Continued use of the app indicates acceptance of the updated policy.

13. Contact Us

PRED Solutions – PRED Care

Email: info@predcare.in

Website: www.predcare.in